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Shipping Policy

BAKTI d.o.o.

Thank you for shopping with BAKTI. We are committed to delivering your order quickly, safely, and efficiently.

Worldwide Shipping

We proudly ship to customers worldwide.

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

Please note that processing times may be longer during public holidays, promotional periods, product launches, or other peak seasons.

Estimated Delivery Times

Slovenia & European Union

3–7 business days

International Orders

7–21 business days

Delivery times are estimates only and may vary depending on destination country, customs procedures, local courier services, weather conditions, public holidays, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Destination country

  • Package weight

  • Package dimensions

  • Selected shipping method

The final shipping cost will be displayed before payment is completed.

Customs Duties, Taxes & Import Fees

For orders shipped outside the European Union, local customs authorities may apply:

  • Customs duties

  • Import taxes

  • VAT

  • Handling or clearance fees

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless explicitly stated otherwise.

We recommend checking your local customs regulations before placing an order.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active within the carrier's system.

Lost, Delayed or Damaged Shipments

If your package arrives damaged, appears lost, or has not arrived within a reasonable timeframe, please contact us as soon as possible at:

info@bakti.eu

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate solution.

Claims regarding damaged deliveries should be reported within 48 hours of receipt, accompanied by photographs of the packaging and products.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping and contact information is accurate at the time of purchase.

BAKTI cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping charges may apply before the order can be re-shipped.

Shipping Restrictions

Certain products may be subject to import restrictions or regulations in specific countries.

It is the customer's responsibility to ensure that purchased products may legally be imported into the destination country.

BAKTI is not responsible for packages refused, seized, or delayed by customs authorities.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

BAKTI d.o.o.
Rakuševa ulica 8
1000 Ljubljana
Slovenia

Email: info@bakti.eu

We are always happy to assist you.